Help center

Help & Support

Quick answers for profiles, badges, meetups, and getting around SonaSync at the con.

Choose a topic below for quick help. If you get stuck, the team is on Discord.

Contact us

Questions, bugs, or account help? Reach the team on Discord. We usually reply within a day or two during con season.

Quick tipsSmall habits that save time

Account and privacyWhat visitors see on your badge

Pro +, vendor looks, and panel looksFor artists, vendors, and panelists

Looks and your public profileSwitch identities without a second account

How do I mark attendance?Add conventions and RSVP to meetups from the calendar

Encounters, Scrapbook, and AchievementsWho you met, what you saved, and fun pins

Reporting a profileFlag something on a public badge or profile